Cancellation & Refund Policy

Thank you for buying courses from KOED Learning. We ensure that our users have a rewarding experience while they discover, assess, and purchase our courses.

As with any online purchase experience, certain terms and conditions govern the cancellation and refund process.

When you purchase a training course from KOED Learning, you agree to our Privacy Policy, Terms of Use, and Cancellation & Refund Policy.

The following terms apply to instructor-led online training programs offered by KOED Learning:

• A refund request must be raised within 7 days of the course purchase.
• The money-back guarantee is void if the participant has logged into the e-learning course or has attended online classrooms or received recordings for more than one day.
• Refund requests submitted beyond 7 days from the date of purchase will not be accepted and no refund will be provided.
• Refunds on discounted or subsidized course fees are not applicable. The available option in such cases is to change the course.
• A refund is not applicable for a batch that has been rescheduled by the participant.
• If the course fee has been submitted through part payments or if a token amount has been paid to reserve a seat, the amount is non-refundable.

Refund requests can be initiated by sending an email to the KOED Learning support team.

The refund request email should include the following information:

• Payment proof or transaction details.
• Course name and relevant course details.
• Clear reason for requesting the refund.

In case a duplicate payment has been made by a customer or delegate, the refund for the duplicate transaction will be processed through the same source or original method of payment.

KOED Learning reserves the right to revise, modify, or update the terms and conditions of this Cancellation & Refund Policy at any time without prior notice.

Any updated policy will apply according to the terms published on the website at the time of the applicable transaction.

The actual time taken for the amount to reflect in the customer's account may also depend on the payment provider or banking institution.